Privacy policy

Effective 2026-10-01. How Connect Realty of The Carolinas handles personal information on app.goconnectrealty.com.

What we collect

Account details: your name, email, phone, mailing address and a backup contact.
Property details you enter for a listing, including the legal owner's name and your answers to state-required disclosures.
Documents you upload: photos, a proof of ownership or identity document, and any deeds, surveys or reports.
Signed agreements and disclosures, with the time and email address of each signature.
Payment records: what you bought, when, and the last four digits and brand of the card. Full card numbers are held by our payment processor, Stripe, never by us.
Basic technical data such as your IP address and browser, for security and to keep you signed in.

How we use it

To list and market your property in the MLS and on the websites that receive MLS data.
To prepare, send and store the documents you sign.
To take payment, issue receipts, and make the charges you authorised.
To email you about your listing, your account, and anything a buyer or agent asks us to pass on.
To meet real estate licensing, MLS and record-keeping obligations.

We do not sell your personal information and we do not use it for advertising.

Who sees it

The MLS and the listing websites it feeds, which publish the property details and photos, not your account details.
Buyers and their agents, who see the showing contact you chose to put on the listing.
Portico Technologies LLC, which runs the software on our behalf and may access data to support and maintain it.
Service providers we use to run the portal: Stripe (payments), Documenso (electronic signatures), Resend (email), Supabase and Vercel (hosting). Each receives only what its job needs.
A partner company that referred you to us, if you signed up through their link, which is told the status of your listing.
Anyone we are required by law, a court, or the real estate commission to give it to.

How long we keep it

Signed listing agreements, disclosures and transaction records are kept for at least the period North Carolina licensing rules require, currently three years after the transaction closes or the listing ends. Other account data is kept while your account is open and deleted or anonymised within a reasonable time after you close it, unless we must keep it for the reasons above.

Your choices

You can see and change your account details in the portal at any time. To get a copy of the personal information we hold, correct it, or ask us to delete what we are not required to keep, email info@goconnectrealty.com from the address on your account. We reply within 30 days.

Security

Data is encrypted in transit and at rest, access is limited to staff who need it, and card details never touch our systems. No online service is perfectly secure; tell us at once if you think your account has been used without your permission.

Contact

Connect Realty of The Carolinas · info@goconnectrealty.com